General terms and conditions

General terms and condfitions

  1. Shipping takes place within 1-5 days after recieving payment. Should an ordered item be out of stock, we will contact you via email and discuss the possibilities.

If we contact you on an item that is out of stock, you are required to reply within 14 days. If you do not, the order will be canceled and the payment refunded.

  1. Returning an item is only possible if an error on our side was made.

Returning an item from within the Netherlands is only possible if we are contacted about the problem within 7 days after shipping it, and the claim is justified.

Items returned must be unused and in perfect condition. Shipping costs are not refunded. After the returned item is received, your payment will be refunded.

Returning an item from outside the Netherlands is only possible if we are contacted about the problem within 30 days after shipping it, and the claim is justified.

Items returned must be unused and in perfect condition. Shipping costs are not refunded. After the returned item is received, your payment will be refunded.

  1. The decision on whether returned items are in perfect condition and have not been used, lies with Rosies Art.
  2. Items will remail the sole possession of Rosies Art until full payment for the items ordered has been made.
  3. Rosies Art is not liable for any physical harm that may come to any person, item, or animal by ordered items.
  4. Rosies Art has the right to change prices in the Rosies Art webshop, the Rosies Art Etsy shop and facebook page at all times.
  5. If any malconduct has been apparent by the customer in the past, Rosies Art has the right to refuse new orders from the customer without further discussion. Any payment made when such an order is refused will be refunded.
  6. Rosies Art is not liable for any damage or mistakes caused by a third party during delivery of orders, such as the postal services. Sending a parcel is at your own risk. Special insurance is an option at an added cost of E2,-. Please, alert us via email (our contact page) if you wish such insurance to be included in shipping.
  7. Rosies Art will always send a shipment with more than 1 item in 1 parcel. In some cases this may mean you will have to wait until a second, custom item is finished. It also means however, that you only pay shipment costs once. If you wish one item to be sent earlier than the other(s), please notify us. For the second parcel, a second payment for shipping will be required. Shipping costs for both shipments will have to be paid in advance.
  8. Pictures and graphics on the Rosies Art website are the sole property of Rosies Art and the teammembers credited alongside the pictures. To copy or use them for your own use illegal and is therefore punishable by law. Any violation of these rights will result in a law suit.
  9. Refunding payment on an item returned will ensue within 14 days after Rosies Art receives the item.
  10. Items that are on sale cannot be returned.
  11. We value your privacy. Therefore, your personal data will not be stored. You will therefore, be asked to enter them again with every new order you place.
  12. Whenever a special offer is made, separate terms and conditions will apply,on top of the ones stated here,unless expressly stated otherwise. These additional terms and conditions will be available as a link on the page with the offer itself.
  13. Additional terms and conditions applyon top of the ones stated herewhen placing customorders. These are based on the agreements reached via email, after placing the customorder with Rosies Art via our Contact page.